RETURNS & CANCELLATION
At Khwaab we make each order with great love and as per your requirements to make it your very own. We have created the returns and cancellation policy in a way to offer you the most hassle free shopping experience
A lot of effort goes behind making, processing and delivering every order. We do not exchange products once ordered unless damaged or wrongly delivered.
Defects and Wrong Product Delivery
Incase of defects or wrong product delivery we would be happy to accept a return/replacement at no cost to you.
Process to be followed for damaged returns
1) To process your return please write to us at [email protected] within 7 days of receiving your order
2) Please share images of the damaged/wrong product via mail
3) Allow us 48 hours to confirm the return post assessment
4) Your return order will be processed within 15 days of receiving the email
5) The shipping partners will collect the return shipment from your doorstep. Please hand it over safely
6) Your refund will be processed within 15 days of receiving the return order at our processing unit and assessment of product condition
We do not cancel orders once placed. Incase you would like to add items to your cart or make changes to designs chosen you can write to us at [email protected]