Frequently Asked Questions

1. Returns

1.1 What is your return policy?

At Khwaab we make each order with great love and as per your requirements to make it your very own. We do not exchange products once ordered. Incase of defects or wrong product delivery we would be happy to accept a return. To process your return please write to us at [email protected] and we will schedule a return shipment.

2. Shipping

2.1 Is my order confirmed?

You will receive an email on order confirmation. Please write to us at [email protected] incase you don’t receive a mail on the registered email ID during checkout.

2.2 When will you ship my order?

Your order is handmade by Khwaab women artisans whom we call didis. They take 3 days to make your order so that it comes out perfectly, just the way you wanted it.

2.3 When will my order get delivered?

Waiting is the hardest and we know it, but it won’t take too long. Your handmade treasure will reach your doorstep in 7-8 days post order confirmation.

2.5 How can I track my order?

An email will be sent to you once your order is shipped. Our delivery partner will get in touch with you via mail and sms which will contain your tracking ID.
Incase you don’t hear about your shipment 4 days from order confirmation please write to us at [email protected]

2.6 Can I have my order gift-wrapped?

Khwaab believes in minimalism and is against unnecessary packaging, but if you want to make your loved ones feel special we provide some beautiful eco-friendly gift wrapping which is re-usable. There will be a small cost to the gift wrapping which will be charged during checkout when you choose the gift wrapping option.

3. Payment Methods

3.1 How do I make a payment?

We accept Visa, Mastercard, COD and net banking for online orders. If you like something online but do not use online modes of payment, we also accept direct bank transfers. The details of the same can be viewed when you process your order from the shop.

Once we receive the payment for direct bank transfers your order will get processed and you will get a confirmation over mail.

4. Customisation

4.1 Is customization possible?

Yes! We provide customizations for individuals, weddings and corporates. This service comes at an extra cost. If you are looking to have a personal touch to your product, write to us at [email protected]

5. Bulk Orders

5.1 Do you do bulk orders?

We do bulk orders for individuals, corporates and weddings. Our didis form a super army when bulk orders come to us. You will receive your customized order in time for gifting. To know more write to us at [email protected]

6. Natural Defects

6.1 Will the product be exactly the same as in the photograph?

At Khwaab everything is handmade from your fabric to stitching. Things made with hand have their own uniqueness. For the same we don’t guarantee that our products will look like an exact copy of the photo you see on the website. There will be a slight natural difference due the product being handmade.